ACCESS LEBANON understands the importance of maintaining the trust of our clients and website visitors through careful and responsible privacy controls. We are committed to preserving our customers’ privacy and understand the significance of keeping each customer’s contact information and other account information confidential. We respect and preserve the privacy of our website visitors as well. As the online services landscape and technology evolve, we recognize the challenges in maintaining the confidentiality of information that our visitors and clients expect to remain private.
We have a longstanding commitment to rigorously protect the privacy of our customers and website visitors. Our clients and website visitors expect, demand, and deserve our full commitment to their privacy. We also cooperate with law enforcement and other government agencies in protecting public welfare and security, fully within the law and under the most restrictive conditions when required.
The Scope of This Privacy Policy
This policy is dedicated to protecting the privacy of ACCESS LEBANON clients and Web visitors in Lebanon and adheres to the laws of other countries where applicable, which impose legal requirements different from this policy.
This policy details the types of data we collect, its usage, control measures, and the safeguards we implement to protect it, focusing primarily on non-public information that identifies or is associated with a customer or Web visitor’s identity (“personal identifying information”).
Collection and Use of Personal Identifiable Information
We collect personal identifiable information from our customers, including information they provide, information gathered from their interactions with us, and information obtained from other sources. This includes names, addresses, email addresses, telephone numbers, company names, billing, payment, usage, and account information.
For website visitors, we collect similar information when they register on our site. This information is used to supply, confirm, change, bill, monitor, and address issues with the quality of ACCESS LEBANON’s products and services, and to develop, market, and sell our products and services.
We may aggregate personal identifying information to create data about groups or categories without including any personally identifiable information about any individual client or Web visitor. We do not release personal identifying information to third parties for marketing without approval.
We may share personal identifiable information with third parties required to provide certain ACCESS LEBANON products and services or who perform duties on our behalf, under the protection of this policy and not for any other purpose.
Security Measures and CPNI
We advise our customers to change their login passwords after activating their accounts and take significant measures to protect against security issues and privacy violations. We maintain confidentiality over customer proprietary network information (“CPNI”), which includes details about the internet services purchased, usage, and billing information, and do not disclose it outside of necessary legal or regulatory requirements.
Online Information Collection and Use
We collect “Web usage” information automatically when visitors access our website, which is used to ensure our website functions correctly, improve our visitors’ online experience, and assess trends to better develop our website and focus our marketing efforts.
Cookies and Third-Party Advertising
Cookies are used to store information and enhance the website experience. Visitors have control over the acceptance of cookies through their web browsers. Third-party advertisers on our site may also use cookies, for which their privacy policies apply.
Security, Compliance, and Notifications
ACCESS LEBANON employs security measures to prevent unauthorized access, alteration, disclosure, or destruction of data. We restrict access to personal identifiable information to those who need it to provide, develop, or improve our services and products. In the event of a security breach that poses a risk of identity theft or service disruption, we will make reasonable efforts to notify affected individuals.
Privacy Policy Updates
This privacy policy may be updated to reflect changes in our practices or for other operational, legal, or regulatory reasons, with significant changes notified on our website. Visitors and clients are encouraged to review our website regularly for updates to the privacy policy.